Shop Policy
Design & Amendment Policy
Our policies ensure a smooth design process and help us deliver high-quality invitations on time.
What Your Package Includes
- ✓ Professional custom design according to your chosen template
- ✓ Two rounds of wording revisions at no additional cost
- ✓ Delivery in your selected format (Website Link, PDF, or MP4)
- ✓ Dedicated design team ensuring quality and attention to detail
Preview & Design Process
1 Initial Preview Timeline
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Standard preview cards will be ready within 7 working days after complete form submission
- The exact preview date is automatically calculated and displayed upon form submission
2 Design Modification Guidelines
- Theme or design changes are NOT permitted after the FIRST preview
- Once initial preview is delivered, ONLY wording amendments are allowed
- Requests to change theme or design will require purchasing a new invitation at standard fee
- This policy helps us maintain our efficient workflow and ensures timely delivery for all customers
3 Amendment Timelines
- Completion time for amendments varies between 2-7 working days
- Timeline depends on complexity of requested changes
Design Elements
4 Monogram Policy
- Monogram changes are not allowed under any circumstances
- If original template lacks a monogram, one cannot be added
- If design includes a monogram, it must remain exactly as is
- We happily accommodate your personalized monogram when submitted with your initial information
5 Fixed Design Elements
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The following elements CANNOT be altered in any way:
- Illustrations
- Font types
- Design elements
- Layout structure
- This includes: adding/removing illustrations, changing arrangements, modifying behavior, adjusting colors, or any other alterations
- All components must remain exactly as shown in the original design
- Our templates are carefully crafted by professional designers to ensure aesthetic harmony and visual appeal
Amendment Process
6 Revision Allowance
- Each customer receives 2 rounds of free revisions (wording changes only)
- Additional amendments beyond two free rounds: RM25 per change
7 Post-Finalization Changes
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After delivery of finalized card (without watermark, except footer brandmark):
- Further amendments: RM25 fee per change (wording only)
- Design alterations: Not permitted
- This fee applies regardless of whether customer has used their two free amendments
- Changing event date requires purchasing new card at standard fee
- Requesting new design variation, changing format (Motion Video to Website Invite etc.), adding extra pages, or including RSVP functionality after finalization requires purchasing new card at standard fee
Additional Terms
8 Design Formats
- Designs available only in: Website Link, PDF, or MP4
- No alternative formats provided or accommodated
- These formats ensure optimal viewing experience across all devices
9 No Partial Modifications
- No free partial modifications permitted
- Example: Two versions of a page with different content (one featuring groom's parents, another featuring bride's parents) will be treated as two separate designs
- Customer must purchase additional card at standard fee
10 External Designs
- KENANG.CO does not accept digitization requests from printing or customer-created designs
- This allows us to maintain our quality standards and design integrity
11 Policy Changes
- KENANG.CO reserves the right to alter, amend, or modify this policy at any time without prior notice
- Customers encouraged to review policy periodically for updates or changes
Please refer to our FAQs for additional information. For timeline options and rush services, please see our Delivery Timelines & Urgency Fees Policy.