1 Initial Preview Timeline

• Standard preview cards will be ready within 12 working days after complete form submission
  
• The exact preview date is automatically calculated and displayed upon form submission
• All digital designs come with watermarks during the preview and amendment stages to protect both our customer and our creative work
• All preview/amendment cards contain visible watermarks that cannot be removed by anyone except our team
• Preview cards are for review purposes only and are not meant for distribution. Distributing watermarked preview cards to guests is strictly prohibited
• Each purchase entitles the customer to one finalized invitation with a specific set of details. Requesting multiple versions with different information constitutes separate orders
• Any watermarked invitation received by guests indicates it is an unauthorized preview and not the official invitation
• Only finalized cards will have watermarks removed (except for our brand mark at the bottom)
• We reserve the right to refuse service to clients who attempt to distribute preview cards or otherwise circumvent our processes.

2 Design Modification Guidelines

• Theme changes, design changes, and/or card language changes (Malay to English or vice versa) are NOT permitted after the FIRST preview.
• Once initial preview is delivered, ONLY wording amendments are allowed
• Requests to change theme or design will require purchasing a new invitation at standard fee
• This policy helps us maintain our efficient workflow and ensures timely delivery for all customers

3 Amendment Timelines

• Completion time for amendments varies between 1-7 working days
• Timeline depends on complexity of requested changes

4 Monogram Policy

• Monogram changes are not allowed under any circumstances
• If original template lacks a monogram, one cannot be added
• If design includes a monogram, it must remain exactly as is
• We happily accommodate your personalized monogram when submitted with your initial information

5 Fixed Design Elements

• The following elements CANNOT be altered in any way:
  • Illustrations
  • Font types
  • Design elements
  • Layout structure
• This includes: adding/removing illustrations, changing arrangements, modifying behavior, adjusting colors, or any other alterations
• All components must remain exactly as shown in the original design
• Our templates are carefully crafted by professional designers to ensure aesthetic harmony and visual appeal

6 Revision Allowance

• Each customer receives 2 rounds of free revisions (wording changes only)
• Additional amendments beyond two free rounds: RM25 per change

7 Post-Finalization Changes

• After delivery of finalized card (without watermark, except footer brandmark):
  • Further amendments: RM25 fee per change (wording only)
  • Design alterations: Not permitted
• This fee applies regardless of whether customer has used their two free amendments
• Changing event date and/or time after finalization requires purchasing a new card at standard fee (no exceptions)
  
• Requests for design changes, format pages changes (e.g., 3 Pages to 3 Pages - Event Itinerary), variation changes (e.g., Motion Video to Website Invite), adding extra pages, removing existing pages, changing the card language, and/or including RSVP functionality after finalization will also require purchasing a new card at the standard fee.
  

8 Design Formats

• Designs available only in: Website Link, PDF, or MP4
• No alternative formats provided or accommodated
• These formats ensure optimal viewing experience across all devices

9 No Partial Modifications

• No free partial modifications permitted
• Example: Two versions of a page with different content (one featuring groom's parents, another featuring bride's parents) will be treated as two separate designs
• Customer must purchase additional card at standard fee

10 External Designs

• KENANG.CO does not accept digitization requests from printing or customer-created designs
• This allows us to maintain our quality standards and design integrity

11 Policy Changes

• KENANG.CO reserves the right to alter, amend, or modify this policy at any time without prior notice
• Customers encouraged to review policy periodically for updates or changes

By placing an order with us, you as our customer/clients agree to these terms.