Shop Policy

  • The first preview card will be sent by WhatsApp in 7 working days (Saturday and Sunday are the off day)

  • The completion of the amendment will vary between 3 to 7 working days, depending on the complexity of the requirements.

  • Modifications to the font type and design elements in the Ready-made template are not permitted.
  • The brand watermark on the footer of the digital card cannot be removed.
  • Any additional elements not included in the original design will incur additional charges.
  • No refunds are allowed after receiving the Preview Card.
  • No changes to the template design/format are allowed after receiving the Preview Card.
  • When you purchase a digital card, you are entitled to 2 revisions before receiving the final version.

  • A fee of RM25 will be applied for each amendment beyond the initial 2 included revisions. Please note that these revisions are limited to wording changes only.

  • If any changes, such as adding extra pages or RSVP, are requested after the finalized card has been sent, they will be charged at the same rate as for a new card.
  • We will thoroughly discuss all the details of your custom order before sending out the invoice (for custom order, please WhatsApp us first).
  • We do not accept requests for digitization from printing or individuals doing their own designs.
  • We size our PDF (Digital Keepsake) files suitable for viewing on phones, at 1920 x 1080 pixels. Therefore, we are not responsible if there are any sizing issues during printing.
  • Please note that we only provide design formats in PDF or MP4, and cannot accommodate requests for other formats.
  • We highly prioritize the confidentiality of our customers' information in all business dealings.
  • The difference between variation are as follows.
Variation Details
Print-Ready Memento Print-ready 2 pages only A6 sized PDF memento.
Digital Keepsake 1920 x 1080px PDF. Optimised for viewing in phones, *no audio and not recommend for printing use-case.
Motion Invite Elegant motion graphics video invitation in MP4 format with audio.

 

PLEASE READ FAQs FOR ADDITIONAL INFO