Shop Policy

Design & Amendment Policy

Our policies ensure a smooth design process and help us deliver high-quality invitations on time.

What Your Package Includes

  • ✓ Professional custom design according to your chosen template
  • ✓ Two rounds of wording revisions at no additional cost
  • ✓ Delivery in your selected format (Website Link, PDF, or MP4)
  • ✓ Dedicated design team ensuring quality and attention to detail

Preview & Design Process

1 Initial Preview Timeline

  • Standard preview cards will be ready within 7 working days after complete form submission
  • The exact preview date is automatically calculated and displayed upon form submission

2 Design Modification Guidelines

  • Theme or design changes are NOT permitted after the FIRST preview
  • Once initial preview is delivered, ONLY wording amendments are allowed
  • Requests to change theme or design will require purchasing a new invitation at standard fee
  • This policy helps us maintain our efficient workflow and ensures timely delivery for all customers

3 Amendment Timelines

  • Completion time for amendments varies between 2-7 working days
  • Timeline depends on complexity of requested changes

Design Elements

4 Monogram Policy

  • Monogram changes are not allowed under any circumstances
  • If original template lacks a monogram, one cannot be added
  • If design includes a monogram, it must remain exactly as is
  • We happily accommodate your personalized monogram when submitted with your initial information

5 Fixed Design Elements

  • The following elements CANNOT be altered in any way:
    • Illustrations
    • Font types
    • Design elements
    • Layout structure
  • This includes: adding/removing illustrations, changing arrangements, modifying behavior, adjusting colors, or any other alterations
  • All components must remain exactly as shown in the original design
  • Our templates are carefully crafted by professional designers to ensure aesthetic harmony and visual appeal

Amendment Process

6 Revision Allowance

  • Each customer receives 2 rounds of free revisions (wording changes only)
  • Additional amendments beyond two free rounds: RM25 per change

7 Post-Finalization Changes

  • After delivery of finalized card (without watermark, except footer brandmark):
    • Further amendments: RM25 fee per change (wording only)
    • Design alterations: Not permitted
  • This fee applies regardless of whether customer has used their two free amendments
  • Changing event date requires purchasing new card at standard fee
  • Requesting new design variation, changing format (Motion Video to Website Invite etc.), adding extra pages, or including RSVP functionality after finalization requires purchasing new card at standard fee

Additional Terms

8 Design Formats

  • Designs available only in: Website Link, PDF, or MP4
  • No alternative formats provided or accommodated
  • These formats ensure optimal viewing experience across all devices

9 No Partial Modifications

  • No free partial modifications permitted
  • Example: Two versions of a page with different content (one featuring groom's parents, another featuring bride's parents) will be treated as two separate designs
  • Customer must purchase additional card at standard fee

10 External Designs

  • KENANG.CO does not accept digitization requests from printing or customer-created designs
  • This allows us to maintain our quality standards and design integrity

11 Policy Changes

  • KENANG.CO reserves the right to alter, amend, or modify this policy at any time without prior notice
  • Customers encouraged to review policy periodically for updates or changes

Please refer to our FAQs for additional information. For timeline options and rush services, please see our Delivery Timelines & Urgency Fees Policy.