FAQs
Q: What is KENANG.CO ?
A: KENANG.CO is created by a team of people who creates personalized digital cards for special moments. We offer unique designs, easy customization and fast delivery through our e-commerce website. Our goal is to make special moments more meaningful.
Q: What services do you provide?
A: Our offered service is to provide personalized digital cards for special occasions such as weddings, baby showers, birthdays, and more.
Q: How do I purchase a digital card on your website?
A: Buying a digital card on our website is simple. Browse designs, choose your card, and proceed to checkout. We'll contact you for more information after payment is confirmed.
Q: Can I customize the designs on the digital cards?
A: Flexible customization options available, contact us for personalization requests.
Q: How will the recipient receive the digital card?
A: After payment confirmation, we'll contact you for more details. The first preview card will be sent via email or text message within 7 working days.
Q: Can I do revision after receiving the digital card?
A: Yes, 2 revisions allowed before receiving the final digital card.
Q: Do you offer any discounts or promotions?
A: Yes, we do offer discounts and promotions from time to time. You can stay informed of any current offers by signing up for our newsletter or following us on social media.
Q: Can I cancel or change my order after it has been placed?
A: If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please keep in mind that once the first preview card was sent to the recipient, it cannot be changed or cancelled.
Q: Do you offer refunds or exchanges?
A: As our products are digital, we're unable to offer refunds or exchanges. But don't worry! If you have any issues with your order, just reach out to us and we'll do our best to make it right for you.
Q: Is it possible to schedule a digital card for future delivery?
A: Yes, it is possible to schedule a digital card for future delivery. We will contact you through e-mail after payment is confirmed.
Q: Are the digital cards compatible with all devices?
A: Our digital cards are designed to be optimized with smartphones. They are also can be viewed on tablets and computers.
Q: Can I buy a digital card as a gift for someone else?
A: Yes, you can purchase a digital card as a gift for someone else. During the checkout process, you can enter the recipient's name and email or phone number.
Q: What are the accepted forms of payment on your website?
A: We accept a variety of payment methods, including major credit and debit cards.
Q: Are the digital cards printable?
A: No, our digital cards are designed with smartphones in mind for the best viewing experience.
Q: Do you offer customer support?
A: Yes, we offer customer support. If you have any questions or issues, please don't hesitate to contact us. Our customer support team is available to help you.
Q: Do you offer custom design services for digital cards?
A: Yes, we offer custom design services for digital cards. You can request a free custom editing quote through our website, and our team will work with you to create a unique design that meets your specific needs.
Q: Do you have a mobile app for purchasing digital cards?
A: Currently, we do not have a mobile app, but our website is mobile-friendly and easy to use on any device.
Q: Do you ship physical products?
A: No, we only sell digital cards that are delivered via email or text message.
Q: Is your website secure for online transactions?
A: Yes, our website uses SSL encryption to protect your personal and payment information during transactions. We also comply with industry-standard security protocols to ensure your data is safe and secure.
Q: Can I customize the digital card in other language?
A: Yes, our cards available in English or Malay language.
Q: How can I stay updated on new designs and promotions?
A: You can stay updated on new designs and promotions by signing up for our newsletter, following us on social media, or visiting our website regularly.
Q: Do you offer gift wrapping or gift box options for digital cards?
A: Our digital cards are delivered electronically and do not include physical gift wrapping or gift boxes.