Shop Policy
- The preview card will be ready 7 working days after the customer completes the form. When the form is submitted, the preview date is automatically calculated and displayed to the customer.
- The completion time for amendments will vary between 2 to 7 working days, depending on the complexity of the requested changes.
- Monogram changes are not allowed under any circumstances. If the original template does not include a monogram, one cannot be added. If the design already includes a monogram, it cannot be replaced with another; the original monogram must be used exactly as it is.
- Illustrations, font types, design elements, and layout in the template cannot be altered in any way. This includes adding or removing illustrations, changing their arrangement, modifying their behavior, adjusting their colors, or making any other alterations to the existing elements. All components of the template must remain exactly as they are in the original design.
- Each customer is entitled to 2 rounds of free revisions, which are strictly limited to wording changes only. Any additional amendments beyond these two free rounds will incur a fee of RM25 per change.
- Once the finalized card (without the watermark, except for the footer brandmark) has been delivered, any further amendments will be subject to a RM25 fee per change, strictly limited to wording modifications only. Design alterations of any kind are not permitted. This fee applies regardless of whether the customer has used their two free amendments. If the requested amendment involves changing the event date, the customer will be required to purchase a new card at the standard fee. Additionally, if the customer requests a new variation of the design, changing variation of the invitation (from Motion Video to Website Invite vice versa etc.), adds extra pages, or includes RSVP functionality after the finalized card has been delivered, the customer will be required to purchase a new card at the standard fee.
- KENANG.CO does not accept requests for digitization from printing or from individuals who have created their own designs.
- Customers may only receive their designs in the following formats: Website Link, PDF, or MP4. KENANG.CO does not provide designs in any other format, and requests for alternative formats cannot be accommodated.
- There are no free partial modifications. For example, if a customer requires two separate versions of a page with different content, such as one version featuring the groom’s parents and another featuring the bride’s parents, this will be treated as two separate designs. As a result, the customer will be required to purchase an additional card at the standard fee.
- KENANG.CO reserves the right to alter, amend, or modify this policy at any time without prior notice. Customers are encouraged to review the policy periodically to ensure they are aware of any updates or changes.
- PLEASE READ FAQs FOR ADDITIONAL INFO