FAQs

A: KENANG.CO creates stunning personalized motion videos to celebrate your special moments. Our pre-designed video templates make it easy to add a professional touch to your occasions, while your details bring them to life.

Q: What services do you provide?

A: We provide motion video cards for weddings, baby showers, birthdays, and more. You choose from our expertly designed video templates, and after purchase, we edit the video with your specific details and wording, ensuring a unique and polished final product.

Q: How do I purchase a digital card on your website?

A: Buying a digital card on our website is simple. Browse designs, choose your card, and proceed to checkout. We'll contact you for more information after payment is confirmed.

Q: Can I customize the designs on the digital cards?

A: Modifications to the font type and design elements in the Ready-made template are not permitted. However, we offer flexible customization options for wording changes. Contact us for specific personalization requests.

Q: How will I receive the digital card preview?

A: The preview will be ready 7 working days after you complete the order form. When submitting the form, you'll see the calculated preview date.

Q: Can I do revisions after receiving the digital card preview?

A: Yes, you are entitled to 2 revisions before receiving the final digital card. These revisions are limited to wording changes only. A fee of RM25 will be applied for each amendment beyond the initial 2 included revisions.

Q: What if I want to make changes after the final card has been sent?

A: If any changes, such as adding extra pages or RSVP, are requested after the finalized card has been sent, they will be charged at the same rate as for a new card.

Q: What if I decide to proceed with the card without using my second amendment but later want to make changes?

A: Any changes requested after the final version of the video has been sent will incur a charge of RM25 per amendment (wording only), regardless of whether you have used your free amendments.

Q: Do you offer partial modifications?

A: There are no free partial modifications. For example, if you request two separate versions of a page with different content (such as one featuring the groom's parents and another featuring the bride's parents), this would require purchasing another card at our standard fee. Each distinct layout or version is treated as a separate design.

Q: What file formats do you provide for the digital cards?

A: We only provide design formats in PDF or MP4, and cannot accommodate requests for other formats.

Q: Are the digital cards printable?

A: We offer different products with varying printability:

1. Print-Ready PDF [A6 PDF]: This is a print-ready, 2-page A6 sized PDF memento specifically designed for printing. You can have this printed at any printing shop of your choice.
2. Motion Video [MP4 Video]: This is a video format and cannot be printed.

Please note that while we provide the Print-Ready PDF option, we do not offer printing services ourselves. The print-ready file is designed to be printed at any printing shop of your choice.

Q: What are the differences between Print-Ready PDF (A6 PDF) and Motion Video (MP4 Video)?

Print-Ready PDF (A6 PDF):

• Digital card in A6 size in PDF format 
• Static card only (no motion)
• Ready to be printed in any printing shop
• Limited to 2 Pages only
• No background music

Motion Video (MP4 Video):

• Motion card in MP4 format (standard video format)
• Similar to our TikTok videos: https://tiktok.com/@kenangdotco
• Uses QR code for location, no clickable icons (3 pages and above)
• Includes background music

Q: Do you offer custom design services for digital cards?

A: Yes, please contact us for customisation options.

Q: In what languages are your cards available?

A: Our cards are available in English or Malay language.